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How interwin bet protects your account and data

Your account with us is built on clear legal terms that spell out your rights, our obligations, and how we keep your deposits and personal information secure.

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CONTACT AND ASSISTANCE

Reach our legal support team

Team online

Email Support

Send account, legal or data requests to our support team Monday to Sunday, 09:00–23:00 Jakarta time. We respond to legal queries within 48 hours and data-access requests within 30 days of receipt.

Live Chat

Open the chat widget in your account dashboard to ask about terms, account access, or data-protection rights. Our team is available during support hours and can escalate legal questions to our compliance desk same day.

Account Settings

Log in, go to Account > Legal & Settings to download our terms, see your data rights, and find contact details for regulatory or dispute requests. This path is also where you can request account information copies.

SECURITY AND PRIVACY

How we keep your account and data safe

Data Encryption

All your account activity, deposit history, and personal information are encrypted end-to-end using industry-standard SSL protocols. We do not share account data with third parties without your consent, and we audit access logs quarterly.

Account Verification

When you open an account, we verify your identity using document checks and payment-method confirmation. This protects you from unauthorized access and ensures withdrawals go only to verified accounts linked to your original deposit method.

Deposit Protection

Deposits via DANA, OVO, GoPay and QRIS are protected by the security standards of each payment provider. We do not hold your payment details; each transaction is processed through the provider's secure gateway, and your wallet receives a confirmation receipt.

Withdrawal Verification

Before any withdrawal is processed, we verify your account status, check for unusual activity, and confirm the destination payment method matches your account records. Withdrawals to DANA, OVO, GoPay and QRIS normally clear within 24 hours of approval.

Data Retention

We keep your account data for the lifetime of your account plus seven years after closure to meet regulatory requirements and resolve disputes. You can request deletion of non-essential data before account closure by contacting our support team.

Rights and Requests

You have the right to access, correct, or request export of your personal data at any time. Submit data requests through Account > Legal & Settings or contact [email protected]. Requests are processed within 30 days. You also have the right to withdraw consent for specific data uses.

Frequently asked questions about legal terms and data

Your account data remains in our secure archive for seven years after closure to comply with financial and dispute regulations. During this period, you can request account statements or dispute resolution. Non-essential personal data can be deleted on request; contact support to arrange deletion of specific fields.

Deposits via DANA, OVO, GoPay and QRIS are processed through each provider's encrypted payment gateway. We never store your payment card or wallet credentials; you authorize each transaction directly with the provider, and interwin bet receives only a confirmation. Your account shows a full deposit history.

Yes. Log in to Account > Legal & Settings and select 'Request Data Export'. We'll prepare your complete account history, deposit records, and personal information as a downloadable file within 30 days. You can also request it via [email protected] with your account number.

Contact our support team with details of your concern. If we cannot resolve it within 14 days, you can escalate to our compliance desk. Players in Surabaya and other Indonesia regions where local law permits can also file complaints through local consumer protection channels that coordinate with our legal team.

All withdrawal transactions are retained for seven years in your account archive. You can view your full withdrawal history in Account > Transaction History, including dates, amounts, destination payment methods (DANA, OVO, GoPay or QRIS), and status. Monthly statements are also available on request.

We use session cookies to keep you logged in and functional cookies to remember your preferences. Analytics cookies help us understand how the platform is used, but no personally identifiable information is shared with analytics partners. You can disable non-essential cookies through Account > Settings without losing account access.

Material changes to our terms are notified to your registered email at least 30 days before they take effect. You can review updated terms anytime in Account > Legal & Settings. Continued account access after the notice period means you accept the changes; you can close your account to reject new terms.

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