Your Terms & Conditions Questions Answered
You agree to follow our account rules, fund and Use the platform thoughtfully, provide true identity details, and accept our withdrawal process and dispute handling. You also consent to our use of cookies and data collection as outlined in our full terms. By ticking the acceptance box, you confirm you've read and understood these conditions.
Once you've opened an account and played, you're bound by the terms as they existed on your registration date. If we update our terms, we'll notify you 30 days in advance. You can close your account before the change takes effect if you disagree with updates.
Our terms require you to use payment methods registered to your own name. Deposits via these local rails are processed through licensed payment partners. You're responsible for any fees your bank or payment app charges; interwin bet doesn't add deposit fees. Refunds go to the same method you funded from.
If you believe a withdrawal was processed incorrectly or a bet was mispaid, contact our support team within 30 days with details. We review the transaction logs and your account history. If we find an error, we issue a correction to your account. Disputes beyond 30 days are harder to resolve.
Yes. Our terms require us to use encryption for all login, deposit and withdrawal activity. We store your data securely and only share payment details with licensed processors. We don't sell your information to third parties. You can view what data we hold via your account settings.
We keep your account, transaction history and verification documents for seven years after you close your account or make your final withdrawal. This protects both of us in case of refund requests or disputes. After seven years, we securely delete inactive account data.
Yes. Go to your account Help menu and select 'Download My Terms' or contact our support team via live chat or email. We'll email you a PDF copy of the terms as they stood when you registered, plus your account agreement and registration timestamp.
